Implementing Continual Improvement (CI) in health care work processes

This session organised by the Quality Management in health care online group. Q groups connect people with similar interests and are led by Q members. 

In this session Dr Thomas Rose will explore how Continual Improvement (CI) fits into a larger QMS, helping health care organisations address non-conformities, implement corrective actions, and drive sustainable enhancements. He will discuss strategies for identifying improvement areas and embedding CI into daily work processes and engaging frontline staff to create a culture of ongoing quality enhancement.

A key focus will be the role of data collection and analysis in driving meaningful improvements. Tom will explain how measuring performance, tracking trends, and using evidence-based insights can help healthcare teams make informed decisions, reduce inefficiencies, and improve patient outcomes.

Tom will also be discussing his plan for the design and implementation of a Quality Management System in an NHS Trust to meet the requirements of NHS Impact and BS ISO 7101:2023, the first international consensus standard for healthcare quality management.

About the speaker

Dr Thomas Rose is a Chartered Engineer (MIET) and Chartered Quality Professional (MCQI), and has been associated with Quality Managements Systems since the days of BS5750 in the 1980s. He has designed and implemented Quality Management Systems, including the requirement for TickIT, the software design quality standard, for a number of design and manufacturing organisations, and is a qualified ISO9001 external auditor, including the TickIT standard. He has taught and assessed Business Improvement Techniques NVQ.

He gained a PhD from Cranfield University with research into business development in 2003. Since joining the University of Birmingham as a Research Fellow six years ago he has been researching process management in the NHS and lecturing in health care improvement.

This group will help those interested in learning about or implementing a Quality Management System (QMS).