Resources
Toolkits, guides, case studies and other quality improvement resources shared by Q members and the Q team.
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Creating the Conditions for Safe Prescribing
Framework24 September 2026 45 minute readA framework for expanding independent prescribing in community pharmacy. Developed in partnership with the National Pharmacy Association, Thiscovery and Q.
Topics- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Spread and adoption
- Systems change
- Quality of care
- Person-centred care
- Services
- Primary care
- Neighbourhood health
Downloads-
PDF 1.8 MB 43 pages
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Relational Services Resources
Toolkit9 June 2026 11 minute readA collection of resources, articles, webinar recordings and ways to connect with others to support more person-centred, learning-focused approaches to care and system improvement.
Topics- Improvement and innovation
- Collaboration
- Improvement culture
- Patient and public involvement
- Process improvement
- Quality of care
- Patient experience
- Person-centred care
Downloads-
Project reportReforming from the inside outDOCX 76.5 KB 11 pages 18 minute read
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PPTX 4.0 MB 5 pages
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Pathway to Equity: working with young people to reduce hospital appointment non-attendance
Case study25 September 2025 6 minute readAn initiative at UCLH used a systems-thinking approach and co-design with young people and clinicians to tackle high outpatient hospital appointment non-attendance rates among 16-to-24-year-olds.
Topics- Health sector challenges
- Access and waiting times
- Equity, diversity and inclusion
- Health and prevention
- Improvement and innovation
- Co-production
- Collaboration
- Spread and adoption
- Quality of care
- Patient experience
- Person-centred care
- Services
- Children and young people
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Partnering with patients on ways to improve care before treatment
Case study23 April 2025 5 minute readThe first national forum for perioperative and prehabilitation care is looking at ways to better support patients before, during and following their treatment.
Topics- Health sector challenges
- Access and waiting times
- Health and prevention
- Long-term conditions
- Improvement and innovation
- Innovation
- Patient and public involvement
- Systems change
- Quality of care
- Patient experience
- Person-centred care
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Black Maternity Matters delivers safer maternity care for Black mothers
Case study7 April 2025 7 minute readLearn how the Black Maternity Matters collaborative co-produced a QI approach to reduce inequitable maternity outcomes.
Topics- Improvement and innovation
- Patient and public involvement
- Spread and adoption
- Quality of care
- Clinical effectiveness
- Health equity
- Patient experience
- Patient safety
- Person-centred care
- Services
- Maternity and neo-natal
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Kidney Essentials: co-design to improve patient information
Case study3 March 2025 6 minute readRoyal Berkshire NHS Foundation Trust and Cognitant worked with chronic kidney disease (CKD) patients to co-design written and interactive digital information.
Topics- Digital and data
- Improvement and innovation
- Co-production
- Quality of care
- Patient experience
- Person-centred care
- Services
- Acute care
- Community services
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How-to guide: the Bedside Learning Coordinator role
Guide8 August 2023 2 minute readSupport staff and organisations in health and care to implement the Bedside Learning Coordinator (BLC) role with this range of resources from UCL Partners.
Topics- Health sector challenges
- COVID-19 and recovery
- Improvement and innovation
- Process improvement
- Spread and adoption
- Quality of care
- Patient experience
- Person-centred care
- Services
- Urgent and emergency care