Resources
Toolkits, guides, case studies and other quality improvement resources shared by Q members and the Q team.
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Creating the Conditions for Safe Prescribing
Framework24 September 2026 45 minute readA framework for expanding independent prescribing in community pharmacy. Developed in partnership with the National Pharmacy Association, Thiscovery and Q.
Topics- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Spread and adoption
- Systems change
- Quality of care
- Person-centred care
- Services
- Primary care
- Neighbourhood health
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PDF 1.8 MB 43 pages
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Relational Services Resources
Toolkit9 June 2026 11 minute readA collection of resources, articles, webinar recordings and ways to connect with others to support more person-centred, learning-focused approaches to care and system improvement.
Topics- Improvement and innovation
- Collaboration
- Improvement culture
- Patient and public involvement
- Process improvement
- Quality of care
- Patient experience
- Person-centred care
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Project reportReforming from the inside outDOCX 76.5 KB 11 pages 18 minute read
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PPTX 4.0 MB 5 pages
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Cross-System Improvement Framework
Framework29 May 2026 10 minute readPlan and deliver large-scale health and care improvements across systems with this detailed framework developed in collaboration with sector leaders and aligned with NHS IMPACT.
Topics- Health sector challenges
- Integration
- Improvement and innovation
- Collaboration
- Complexity
- Flow
- Improvement culture
- Process improvement
- Systems change
- Leadership and management
- Leadership
- Organisational development
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ToolkitQ Conversation ToolkitPDF 2.9 MB
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ToolkitQ Conversation ToolkitPDF 2.9 MB
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PDF 496.6 KB
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Addressing health inequalities to reduce missed appointments
Case study28 October 2025 4 minute readTeams from North Bristol NHS Trust and University Hospitals Bristol and Weston studied the causes of missed appointments in cardiology, discovering four key barriers.
Topics- Digital and data
- Analytics and data
- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Quality of care
- Patient experience
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Putting the power of data to work for patients
Case study12 March 2025 5 minute readA team of researchers and clinicians is helping analysts and decision makers in in the NHS to realise the power of data through statistical process control.
Topics- Digital and data
- Analytics and data
- Measurement for improvement
- Health sector challenges
- Access and waiting times
- Productivity
- Improvement and innovation
- Process improvement
- Quality of care
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Creative approaches to problem solving
Toolkit5 September 2024 2 minute readQ’s toolkit of 25 tried-and-tested methods for creative collaboration and problem-solving.
Topics- Health sector challenges
- Productivity
- Improvement and innovation
- Collaboration
- Complexity
- Improvement capability
- Process improvement
- Systems change
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PDF 3.2 MB 30 pages 29 minute read
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Implementing patient initiated follow-up
Case study30 August 2024 5 minute readA phased approach to improve access to services at NHS Surrey Heartlands Clinical Commissioning Group.
Topics- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Quality of care
- Timeliness and efficiency
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Quality Management Systems: resources to help you get started
Guide22 July 2024 11 minute readDraw learning and inspiration from different frameworks, tools and methods that others have used.
Topics- Improvement and innovation
- Complexity
- Improvement research and evaluation
- Innovation
- Process improvement
- Systems change
- Leadership and management
- Management systems
- Organisational development
- Quality of care
- Clinical effectiveness
- Patient experience
- Patient safety
- Timeliness and efficiency
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Improvement Collaborative Handbook
Toolkit16 October 2023 2 minute readTools to successfully lead, plan and implement an improvement collaborative to improve the safety and quality of health care.
Topics- Improvement and innovation
- Collaboration
- Improvement capability
- Improvement culture
- Process improvement
- Spread and adoption
- Leadership and management
- Workforce and people
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PDF 7.8 MB 59 pages 74 minute read
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How to host a Safety Improvement Coffee Trial
Guide1 September 2023 0 minute readFind out how to host a “safety improvement coffee trial” to bring together Q members and other health care professionals and patients to discuss patient safety and quality improvement.
Topics- Improvement and innovation
- Collaboration
- Innovation
- Networking
- Process improvement
- Leadership and management
- Organisational development
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PDF 126.2 KB