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Resources

Toolkits, guides, case studies and other quality improvement resources shared by Q members and the Q team.

11 results
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  • Addressing health inequalities to reduce missed appointments

    Case study
    28 October 2025 
    4 minute read 

    Teams from North Bristol NHS Trust and University Hospitals Bristol and Weston studied the causes of missed appointments in cardiology, discovering four key barriers.

    Topics
    • Digital and data
    • Analytics and data
    • Health sector challenges
    • Access and waiting times
    • Improvement and innovation
    • Process improvement
    • Quality of care
    • Patient experience
  • Putting the power of data to work for patients

    Case study
    12 March 2025 
    5 minute read 

    A team of researchers and clinicians is helping analysts and decision makers in in the NHS to realise the power of data through statistical process control.

    Topics
    • Digital and data
    • Analytics and data
    • Measurement for improvement
    • Health sector challenges
    • Access and waiting times
    • Productivity
    • Improvement and innovation
    • Process improvement
    • Quality of care
  • Creative approaches to problem solving

    Toolkit
    5 September 2024 
    2 minute read 

    Q’s toolkit of 25 tried-and-tested methods for creative collaboration and problem-solving.

    Topics
    • Health sector challenges
    • Productivity
    • Improvement and innovation
    • Collaboration
    • Complexity
    • Improvement capability
    • Process improvement
    • Systems change
    Downloads
  • Implementing patient initiated follow-up

    Case study
    30 August 2024 
    5 minute read 

    A phased approach to improve access to services at NHS Surrey Heartlands Clinical Commissioning Group.

    Topics
    • Health sector challenges
    • Access and waiting times
    • Improvement and innovation
    • Process improvement
    • Quality of care
    • Timeliness and efficiency
  • Improving across health and care systems

    Framework
    29 August 2024 
    10 minute read 

    Plan and deliver large-scale health and care improvements across systems with this detailed framework developed in collaboration with sector leaders and aligned with NHS IMPACT.

    Topics
    • Improvement and innovation
    • Complexity
    • Flow
    • Improvement culture
    • Process improvement
    • Systems change
    • Leadership and management
    • Leadership
    Downloads
  • Quality Management Systems: resources to help you get started

    Guide
    22 July 2024 
    11 minute read 

    Draw learning and inspiration from different frameworks, tools and methods that others have used.

    Topics
    • Improvement and innovation
    • Complexity
    • Improvement research and evaluation
    • Innovation
    • Process improvement
    • Systems change
    • Leadership and management
    • Management systems
    • Organisational development
    • Quality of care
    • Clinical effectiveness
    • Patient experience
    • Patient safety
    • Timeliness and efficiency
  • Improvement Collaborative Handbook

    Toolkit
    16 October 2023 
    2 minute read 

    Tools to successfully lead, plan and implement an improvement collaborative to improve the safety and quality of health care.

    Topics
    • Improvement and innovation
    • Collaboration
    • Improvement capability
    • Improvement culture
    • Process improvement
    • Spread and adoption
    • Leadership and management
    • Workforce and people
    Downloads
  • How to host a Safety Improvement Coffee Trial

    Guide
    1 September 2023 
    0 minute read 

    Find out how to host a safety improvement coffee trial” to bring together Q members and other health care professionals and patients to discuss patient safety and quality improvement.

    Topics
    • Improvement and innovation
    • Collaboration
    • Innovation
    • Networking
    • Process improvement
    • Leadership and management
    • Organisational development
    Downloads
  • How-to guide: the Bedside Learning Coordinator role

    Guide
    8 August 2023 
    2 minute read 

    Support staff and organisations in health and care to implement the Bedside Learning Coordinator (BLC) role with this range of resources from UCL Partners.

    Topics
    • Health sector challenges
    • COVID-19 and recovery
    • Improvement and innovation
    • Process improvement
    • Spread and adoption
    • Quality of care
    • Patient experience
    • Person-centred care
    • Services
    • Urgent and emergency care
  • How improvement can help during times of pressure

    Toolkit
    9 December 2022 
    6 minute read 

    Discover resources that show how improvement approaches can help, even during times of high NHS demand and workforce pressures.

    Topics
    • Improvement and innovation
    • Improvement capability
    • Improvement research and evaluation
    • Process improvement
    • Systems change
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