Resources
Toolkits, guides, case studies and other quality improvement resources shared by Q members and the Q team.
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Addressing health inequalities to reduce missed appointments
Case study28 October 2025 4 minute readTeams from North Bristol NHS Trust and University Hospitals Bristol and Weston studied the causes of missed appointments in cardiology, discovering four key barriers.
Topics- Digital and data
- Analytics and data
- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Quality of care
- Patient experience
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Putting the power of data to work for patients
Case study12 March 2025 5 minute readA team of researchers and clinicians is helping analysts and decision makers in in the NHS to realise the power of data through statistical process control.
Topics- Digital and data
- Analytics and data
- Measurement for improvement
- Health sector challenges
- Access and waiting times
- Productivity
- Improvement and innovation
- Process improvement
- Quality of care
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Creative approaches to problem solving
Toolkit5 September 2024 2 minute readQ’s toolkit of 25 tried-and-tested methods for creative collaboration and problem-solving.
Topics- Health sector challenges
- Productivity
- Improvement and innovation
- Collaboration
- Complexity
- Improvement capability
- Process improvement
- Systems change
Downloads-
PDF 3.2 MB 30 pages 29 minute read
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Implementing patient initiated follow-up
Case study30 August 2024 5 minute readA phased approach to improve access to services at NHS Surrey Heartlands Clinical Commissioning Group.
Topics- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Quality of care
- Timeliness and efficiency
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Improving across health and care systems
Framework29 August 2024 10 minute readPlan and deliver large-scale health and care improvements across systems with this detailed framework developed in collaboration with sector leaders and aligned with NHS IMPACT.
Topics- Improvement and innovation
- Complexity
- Flow
- Improvement culture
- Process improvement
- Systems change
- Leadership and management
- Leadership
Downloads-
FrameworkImproving across health and care systemsPDF 717.6 KB 1 page 1 minute read
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Quality Management Systems: resources to help you get started
Guide22 July 2024 11 minute readDraw learning and inspiration from different frameworks, tools and methods that others have used.
Topics- Improvement and innovation
- Complexity
- Improvement research and evaluation
- Innovation
- Process improvement
- Systems change
- Leadership and management
- Management systems
- Organisational development
- Quality of care
- Clinical effectiveness
- Patient experience
- Patient safety
- Timeliness and efficiency
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Improvement Collaborative Handbook
Toolkit16 October 2023 2 minute readTools to successfully lead, plan and implement an improvement collaborative to improve the safety and quality of health care.
Topics- Improvement and innovation
- Collaboration
- Improvement capability
- Improvement culture
- Process improvement
- Spread and adoption
- Leadership and management
- Workforce and people
Downloads-
PDF 7.8 MB 59 pages 74 minute read
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How to host a Safety Improvement Coffee Trial
Guide1 September 2023 0 minute readFind out how to host a “safety improvement coffee trial” to bring together Q members and other health care professionals and patients to discuss patient safety and quality improvement.
Topics- Improvement and innovation
- Collaboration
- Innovation
- Networking
- Process improvement
- Leadership and management
- Organisational development
Downloads-
PDF 126.2 KB
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How-to guide: the Bedside Learning Coordinator role
Guide8 August 2023 2 minute readSupport staff and organisations in health and care to implement the Bedside Learning Coordinator (BLC) role with this range of resources from UCL Partners.
Topics- Health sector challenges
- COVID-19 and recovery
- Improvement and innovation
- Process improvement
- Spread and adoption
- Quality of care
- Patient experience
- Person-centred care
- Services
- Urgent and emergency care
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How improvement can help during times of pressure
Toolkit9 December 2022 6 minute readDiscover resources that show how improvement approaches can help, even during times of high NHS demand and workforce pressures.
Topics- Improvement and innovation
- Improvement capability
- Improvement research and evaluation
- Process improvement
- Systems change