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Resources

Toolkits, guides, case studies and other quality improvement resources shared by Q members and the Q team.

8 results
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  • Addressing health inequalities to reduce missed appointments

    Case study
    28 October 2025 
    4 minute read 

    Teams from North Bristol NHS Trust and University Hospitals Bristol and Weston studied the causes of missed appointments in cardiology, discovering four key barriers.

    Topics
    • Digital and data
    • Analytics and data
    • Health sector challenges
    • Access and waiting times
    • Improvement and innovation
    • Process improvement
    • Quality of care
    • Patient experience
  • Patients were at risk from delays receiving head and neck cancer diagnoses. This project reduced patients’ time to diagnosis from an average of 62 days to 28 days.

    Topics
    • Health sector challenges
    • Access and waiting times
    • Quality of care
    • Timeliness and efficiency
  • This project aimed to reduce the waiting times for patients living with complex pain management needs to access elective surgery safely and appropriately.

    Topics
    • Health sector challenges
    • Access and waiting times
    • Long-term conditions
    • Quality of care
    • Timeliness and efficiency
  • An initiative at UCLH used a systems-thinking approach and co-design with young people and clinicians to tackle high outpatient hospital appointment non-attendance rates among 16-to-24-year-olds.

    Topics
    • Health sector challenges
    • Access and waiting times
    • Equity, diversity and inclusion
    • Health and prevention
    • Improvement and innovation
    • Co-production
    • Collaboration
    • Spread and adoption
    • Quality of care
    • Patient experience
    • Person-centred care
    • Services
    • Children and young people
  • Transforming urology pathways to improve care and reduce delays

    Case study
    18 September 2025 
    6 minute read 

    A new urology services model successfully improved support for patients by providing care much earlier in the pathway in an enhanced primary care setting.

    Topics
    • Health sector challenges
    • Access and waiting times
    • Improvement and innovation
    • Collaboration
    • Flow
    • Innovation
    • Spread and adoption
    • Services
    • Community services
    • Primary care
  • Partnering with patients on ways to improve care before treatment

    Case study
    23 April 2025 
    5 minute read 

    The first national forum for perioperative and prehabilitation care is looking at ways to better support patients before, during and following their treatment.

    Topics
    • Health sector challenges
    • Access and waiting times
    • Health and prevention
    • Long-term conditions
    • Improvement and innovation
    • Innovation
    • Patient and public involvement
    • Systems change
    • Quality of care
    • Patient experience
    • Person-centred care
  • Putting the power of data to work for patients

    Case study
    12 March 2025 
    5 minute read 

    A team of researchers and clinicians is helping analysts and decision makers in in the NHS to realise the power of data through statistical process control.

    Topics
    • Digital and data
    • Analytics and data
    • Measurement for improvement
    • Health sector challenges
    • Access and waiting times
    • Productivity
    • Improvement and innovation
    • Process improvement
    • Quality of care
  • Implementing patient initiated follow-up

    Case study
    30 August 2024 
    5 minute read 

    A phased approach to improve access to services at NHS Surrey Heartlands Clinical Commissioning Group.

    Topics
    • Health sector challenges
    • Access and waiting times
    • Improvement and innovation
    • Process improvement
    • Quality of care
    • Timeliness and efficiency
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