Resources
Toolkits, guides, case studies and other quality improvement resources shared by Q members and the Q team.
-
Creating the Conditions for Safe Prescribing
Framework24 September 2026 45 minute readA framework for expanding independent prescribing in community pharmacy. Developed in partnership with the National Pharmacy Association, Thiscovery and Q.
Topics- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Spread and adoption
- Systems change
- Quality of care
- Person-centred care
- Services
- Primary care
- Neighbourhood health
Downloads-
PDF 1.8 MB 43 pages
-
Addressing health inequalities to reduce missed appointments
Case study28 October 2025 4 minute readTeams from North Bristol NHS Trust and University Hospitals Bristol and Weston studied the causes of missed appointments in cardiology, discovering four key barriers.
Topics- Digital and data
- Analytics and data
- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Quality of care
- Patient experience
-
Timelier diagnoses for head and neck cancer patients through improved cancer pathway journeys
Case study14 October 2025 6 minute readPatients were at risk from delays receiving head and neck cancer diagnoses. This project reduced patients’ time to diagnosis from an average of 62 days to 28 days.
Topics- Health sector challenges
- Access and waiting times
- Quality of care
- Timeliness and efficiency
-
Reducing surgical waiting times for people with complex pain management needs
Case study8 October 2025 6 minute readThis project aimed to reduce the waiting times for patients living with complex pain management needs to access elective surgery safely and appropriately.
Topics- Health sector challenges
- Access and waiting times
- Long-term conditions
- Quality of care
- Timeliness and efficiency
-
Pathway to Equity: working with young people to reduce hospital appointment non-attendance
Case study25 September 2025 6 minute readAn initiative at UCLH used a systems-thinking approach and co-design with young people and clinicians to tackle high outpatient hospital appointment non-attendance rates among 16-to-24-year-olds.
Topics- Health sector challenges
- Access and waiting times
- Equity, diversity and inclusion
- Health and prevention
- Improvement and innovation
- Co-production
- Collaboration
- Spread and adoption
- Quality of care
- Patient experience
- Person-centred care
- Services
- Children and young people
-
Transforming urology pathways to improve care and reduce delays
Case study18 September 2025 6 minute readA new urology services model successfully improved support for patients by providing care much earlier in the pathway in an enhanced primary care setting.
Topics- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Collaboration
- Flow
- Innovation
- Spread and adoption
- Services
- Community services
- Primary care
-
Partnering with patients on ways to improve care before treatment
Case study23 April 2025 5 minute readThe first national forum for perioperative and prehabilitation care is looking at ways to better support patients before, during and following their treatment.
Topics- Health sector challenges
- Access and waiting times
- Health and prevention
- Long-term conditions
- Improvement and innovation
- Innovation
- Patient and public involvement
- Systems change
- Quality of care
- Patient experience
- Person-centred care
-
Putting the power of data to work for patients
Case study12 March 2025 5 minute readA team of researchers and clinicians is helping analysts and decision makers in in the NHS to realise the power of data through statistical process control.
Topics- Digital and data
- Analytics and data
- Measurement for improvement
- Health sector challenges
- Access and waiting times
- Productivity
- Improvement and innovation
- Process improvement
- Quality of care
-
Implementing patient initiated follow-up
Case study30 August 2024 5 minute readA phased approach to improve access to services at NHS Surrey Heartlands Clinical Commissioning Group.
Topics- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Quality of care
- Timeliness and efficiency