Resources
Toolkits, guides, case studies and other quality improvement resources shared by Q members and the Q team.
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Energising mental health crisis support and co-production in Yorkshire
Case study12 December 2025 6 minute readQ member Jenny Morton tells us about a project in Sheffield that is working with service users to improve local mental health services and has been shortlisted for the Seni Lewis award.
Topics- Improvement and innovation
- Co-production
- Patient and public involvement
- Quality of care
- Patient experience
- Services
- Mental health
- Neighbourhood health
- Urgent and emergency care
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Addressing health inequalities to reduce missed appointments
Case study28 October 2025 4 minute readTeams from North Bristol NHS Trust and University Hospitals Bristol and Weston studied the causes of missed appointments in cardiology, discovering four key barriers.
Topics- Digital and data
- Analytics and data
- Health sector challenges
- Access and waiting times
- Improvement and innovation
- Process improvement
- Quality of care
- Patient experience
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Pathway to Equity: working with young people to reduce hospital appointment non-attendance
Case study25 September 2025 6 minute readAn initiative at UCLH used a systems-thinking approach and co-design with young people and clinicians to tackle high outpatient hospital appointment non-attendance rates among 16-to-24-year-olds.
Topics- Health sector challenges
- Access and waiting times
- Equity, diversity and inclusion
- Health and prevention
- Improvement and innovation
- Co-production
- Collaboration
- Spread and adoption
- Quality of care
- Patient experience
- Person-centred care
- Services
- Children and young people
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Partnering with patients on ways to improve care before treatment
Case study23 April 2025 5 minute readThe first national forum for perioperative and prehabilitation care is looking at ways to better support patients before, during and following their treatment.
Topics- Health sector challenges
- Access and waiting times
- Health and prevention
- Long-term conditions
- Improvement and innovation
- Innovation
- Patient and public involvement
- Systems change
- Quality of care
- Patient experience
- Person-centred care
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Black Maternity Matters delivers safer maternity care for Black mothers
Case study7 April 2025 7 minute readLearn how the Black Maternity Matters collaborative co-produced a QI approach to reduce inequitable maternity outcomes.
Topics- Improvement and innovation
- Patient and public involvement
- Spread and adoption
- Quality of care
- Clinical effectiveness
- Health equity
- Patient experience
- Patient safety
- Person-centred care
- Services
- Maternity and neo-natal
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Kidney Essentials: co-design to improve patient information
Case study3 March 2025 6 minute readRoyal Berkshire NHS Foundation Trust and Cognitant worked with chronic kidney disease (CKD) patients to co-design written and interactive digital information.
Topics- Digital and data
- Improvement and innovation
- Co-production
- Quality of care
- Patient experience
- Person-centred care
- Services
- Acute care
- Community services
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Local system collaboration to address care backlogs
Case study29 August 2024 7 minute readImplementing new pathways with advice and guidance and enhanced perioperative care in Birmingham and Solihull.
Topics- Improvement and innovation
- Collaboration
- Innovation
- Networking
- Quality of care
- Patient experience
- Timeliness and efficiency
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Quality Management Systems: resources to help you get started
Guide22 July 2024 11 minute readDraw learning and inspiration from different frameworks, tools and methods that others have used.
Topics- Improvement and innovation
- Complexity
- Improvement research and evaluation
- Innovation
- Process improvement
- Systems change
- Leadership and management
- Management systems
- Organisational development
- Quality of care
- Clinical effectiveness
- Patient experience
- Patient safety
- Timeliness and efficiency
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Remote monitoring of kidney function
Guide6 June 2024 2 minute readHow remote monitoring devices can be designed and deployed to maximise staff and patient trust and confidence.
Topics- Digital and data
- Digital technology
- Health sector challenges
- Long-term conditions
- Quality of care
- Patient experience
- Patient safety
- Services
- Acute care
Downloads-
PDF 6.0 MB 20 pages 19 minute read
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How-to guide: the Bedside Learning Coordinator role
Guide8 August 2023 2 minute readSupport staff and organisations in health and care to implement the Bedside Learning Coordinator (BLC) role with this range of resources from UCL Partners.
Topics- Health sector challenges
- COVID-19 and recovery
- Improvement and innovation
- Process improvement
- Spread and adoption
- Quality of care
- Patient experience
- Person-centred care
- Services
- Urgent and emergency care