Understanding and improving staff experience: the Northumbria way

Northumbria Healthcare NHS Foundation Trust has developed a well-recognised and award-winning patient experience improvement programme that spans more than 15 years. In 2018, the organisation took important steps to invest in the health and wellbeing of its staff, by developing a similar, integrated staff experience programme.

This session will provide you with an overview of the key elements and approach that supports a culture focused on improving the experience of Northumbria staff. This includes measurement, reporting, and improvement approaches that are supported by collaborative working practice across the Trust.

This group explores the role of staff experience in improvement. It brings together a community of practice focused on how to put the evidence around the link between staff experience and organisational improvement into practice.