Understanding and improving staff experience: the Northumbria way
A chance to explore Northumbria Healthcare NHS Foundation Trust’s award-winning patient experience improvement programme.
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About this session
Northumbria Healthcare NHS Foundation Trust has developed a well-recognised and award-winning patient experience improvement programme that spans more than 15 years. In 2018, the organisation took important steps to invest in the health and wellbeing of its staff, by developing a similar, integrated staff experience programme.
This session will provide you with an overview of the key elements and approach that supports a culture focused on improving the experience of Northumbria staff. This includes measurement, reporting, and improvement approaches that are supported by collaborative working practice across the Trust.
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Join the Staff Experience online group
This group explores the role of staff experience in improvement. It brings together a community of practice focused on how to put the evidence around the link between staff experience and organisational improvement into practice.
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